Return & Refund Policy — Zumbokart.com (India)

Return Eligibility & Window

  • Eligible products can be returned within 7 days from delivery.

  • Certain categories may allow up to 10 days, if specified on the product page.

  • If a product is marked “Non-Returnable”, it is not eligible for return or refund under any circumstances except statutory rights.

Non-Returnable Categories (No exceptions unless manufacturing defect is proven)

  • Innerwear • Lingerie • Socks • Swimwear

  • Personal grooming devices (trimmers, epilators, shavers, etc.)

  • Cosmetics, perfumes & deodorants (once seal is opened)

  • Customized or personalized products

  • Digital downloads, gift cards, e-vouchers

  • Food items, perishables, health supplements

  • Jewelry (unless verified manufacturing defect)

  • Mobiles, laptops, tablets (only returnable if completely sealed & unopened, as delivered)

Return Acceptance Conditions
To qualify for a return:

  • Product must be unused, unwashed, undamaged, in original packaging.

  • Must include original tags, labels, invoice, accessories, and any free/bundled items.

  • Must not show wear-and-tear, scratches, tampering, liquid ingress, physical impact, or modification of any type.

Return Request Process

  1. Login → My Orders → Select product

  2. Click → Return Request → Choose valid reason

  3. Schedule pickup (free where applicable)

  4. Product will undergo warehouse quality inspection

Refund Timeline

  • Refund will be initiated within 5–7 business days after the product passes quality verification.

  • Refund goes back to the original payment mode (Bank transfer for COD returns).

  • Shipping charges are non-refundable, except if the product is delivered damaged or incorrectly shipped by Zumbokart.

Replacement Policy

  • Replacement is offered only for: wrong item, transit damage, or verified manufacturing defect.

  • If replacement SKU is unavailable → Full refund will be issued.

Damaged/Defective Reporting

  • Must be reported within 24 hours of delivery

  • Attach clear photo or unboxing video evidence

  • Claims may be rejected if late, unclear, or abusive handling is suspected

Policy Amendments
Zumbokart may update this policy from time to time in compliance with evolving laws.

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