FAQs — Zumbokart.com (India)

Q1. What is the standard return policy?
7-day return for eligible products. Some categories extend to 10 days if mentioned. Many items are non-returnable for hygiene or safety reasons.

Q2. How do I raise a return request?
Login → My Orders → Select the item → Submit “Return Request” and schedule pickup.

Q3. When will I receive my refund?
5–7 business days after warehouse inspection and approval.

Q4. How are COD refunds issued?
Directly to your bank account via NEFT/IMPS once details are provided in the return form.

Q5. Can I return hygiene-sensitive products?
No. Innerwear, lingerie, grooming devices and opened cosmetics are non-returnable unless a factory defect is validated.

Q6. Is size/color exchange available?
Not currently. We provide replacement only for damage, defects, or incorrect shipment.

Q7. What if my product arrives damaged or wrong?
Report within 24 hours with photos/unboxing video. Free reverse pickup and replacement/refund will be arranged.

Q8. Is COD available?
Yes, on orders up to ₹20,000 where serviceable at your pincode.

Q9. Delivery timelines?
3–7 business days | Metros: 2–4 days | Remote areas may take longer.

Q10. Can I cancel an order?
Yes, only before shipment. After shipment → return policy applies.

Q11. Should returns include accessories & freebies?
Yes, 100% mandatory to avoid rejection.

Q12. Customer support contact?
Email: info@zumbokart.com (Primary contact for now)
Call Support: 8332882569 (10 AM – 7 PM IST, Mon – Sat)
Return/Partner/Service communications will continue via official WhatsApp channel shared after order confirmation.